Sometimes, your confirmation may take a little longer. If you haven't received your confirmation after one hour, please check your spam filter and that you have provided us with the correct email address. Contact us on info@fndatelier.com if you checked as mentioned above and still haven't received your order confirmation

For orders within The Netherlands:

• Orders placed before 16:00 on working days will be dispatched the same day and delivered the next working day.

For orders outside The Netherlands:

• Orders placed before 16:00 on working days will be dispatched the same day and delivered within 2-3 working days.

For worldwide deliveries:

• Orders placed before 16:00 on working days will be dispatched the same day and delivered within 3-8 working days.

Please note that during sale periods and holidays, it may take longer for your order to arrive.

The shipping cost will vary depending on the destination country, the weight and dimensions of your order.

To get an accurate shipping quote for your order, please enter your shipping address at checkout and select the shipping method you prefer.

In the order confirmation, you will receive a link to check the status of your order.

Once we receive your order, we will send it immediately to our warehouse for shipment. Therefore, we unfortunately cannot change or cancel your order after you have confirmed your purchase.

Please contact us at info@fndatelier.com with your order number. Do not forget to specify if it is a return and provide the reason so we can instruct you accordingly.

We aim to process your refund within 7 business days after receiving your return. The refund will be made to your original payment method. Please allow up to 5 working days for the refund to appear in your account after we process your return. For some payment methods, the refund process may take up to 14 days after we process your return.

Unfortunately, we do not provide refunds for shipping costs.

For returns or exchanges, please email info@fndatelier with your order number.

All orders are processed carefully and inspected before shipment. However, if one of your items is defect, please contact us on info@fndatelier.com immediately with a description of your problem and detailed photos of the defect. Please do not send damaged items back to us without contacting us first. 

All approved returns will be refunded to the original payment method used when the order was made.

We accept iDeal, Paypal, Visa, Mastercard, American Express and Klarna.

For countries outside Europe there may be additional charges added by your local customs. These fees are paid to the local carrier and your own responsibility. 

All our prices are final and include the 21% VAT, in compliance to Dutch law. We are not responsible for additional import taxes that may be added, depending on local customs.

Please contact us at info@fndatelier.com

Please contact us at info@fndatelier.com