FAST SHIPPING
EASY RETURNS
Get in touch with us at any time.
FAQ
How do I care for and clean the acrylic products?
Our acrylic products, such as bookstands and mobile holders, are designed for durability and ease of care. To clean them, simply use a soft, lint-free cloth and a mild glass cleaner or soapy water. Avoid using harsh chemicals or abrasive materials, as these can damage the surface. Regular cleaning will keep your items looking clear and vibrant.
Are your products decorative or functional?
At Found Atelier, we offer a mix of functional and decorative products. Items like our acrylic bookstands and mobile holders are designed for everyday use, combining practicality with artistic design. Other items, such as our wall decks (skateboards), are intended purely for decorative purposes and are not suitable for actual use. Each piece is carefully crafted to add style and creativity to your space.
How long does shipping take and what are the costs?
Shipping times and costs depend on your location. Typically, orders within the Netherlands take 1-2 business days, while international shipping may take between 4-8 business days. For detailed information on shipping fees, please visit our Shipping Information page. You will receive a tracking link via email once your order has been dispatched, so you can monitor its progress.
Is the acrylic used in your products scratch-resistant?
While acrylic is durable, it can still scratch if not handled carefully. Please avoid sharp objects and abrasive materials.
Can I return or exchange a product?
Yes, we offer returns and exchanges within 14 days of purchase as long as the product is in its original condition. Custom or personalized products are non-refundable.
Can I use your products outdoors?
Our products are designed for indoor use only. Prolonged exposure to direct sunlight or outdoor elements may damage the acrylic.
What should I do if my product arrives damaged?
If your product arrives damaged, please contact us within 48 hours with photos of the damage, and we’ll arrange a replacement or refund.
How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email to monitor the delivery status.
What makes our acrylic products special?
We focus on delivering a premium experience through every aspect of our brand. Each product is handmade from sustainable, recycled acrylic, and comes with custom packaging that reflects the thoughtfulness behind our designs. From the quality of the materials to the elegance of the presentation, we aim to exceed expectations.